98ab Frequently Asked Questions

Creating a 98ab account takes under two minutes. Visit the 98ab website, click the registration button, and fill in your full name, date of birth, mobile number, and a secure password. You will receive a verification code via SMS to confirm your number. Once confirmed, your account is active and ready for the KYC identity verification step before real-money deposits are enabled.

98ab requires a government-issued photo identity document to complete KYC verification. Accepted documents for Bangladeshi players include the National Identity Card (NID), a valid passport, or a driver's licence. Upload clear photos of the front and back of your document through the Account Settings verification section. Most submissions are reviewed and approved within 24 hours.

To reset your 98ab password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. 98ab will send a password reset link or OTP to your contact on file. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] for assisted recovery.

No. 98ab strictly allows one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you have lost access to your original account, contact [email protected] to recover it rather than registering a new one.

To close your 98ab account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Include your username and confirm that you wish to permanently close the account. Any remaining balance will be paid out to your verified withdrawal method before closure. If you are closing due to gambling concerns, consider self-exclusion instead — it offers stronger protections.

To deposit via bKash on 98ab, log in to your account, go to the Cashier or Deposit section, and select bKash as your payment method. Enter your desired deposit amount, confirm the transaction on your bKash app using your PIN, and the funds will be credited to your 98ab account instantly. bKash deposits are processed in real time with no fees charged by 98ab.

Nagad deposits on 98ab are processed instantly in most cases. Once you confirm the transaction in your Nagad app, the funds typically appear in your 98ab account within seconds. During peak periods or network congestion, processing may take up to five minutes. If your deposit has not appeared after 15 minutes, contact 98ab support with your Nagad transaction ID for a manual trace.

The minimum deposit on 98ab is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank, the minimum is ৳500. Card payments via Visa and Mastercard carry a minimum of ৳500. There is no upper limit on deposits, though large deposits may trigger enhanced verification checks.

The minimum withdrawal amount on 98ab is ৳500 for all payment methods. Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1-3 hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank may take 1-3 business days. 98ab does not charge withdrawal fees, though your bank or mobile wallet provider may apply their own standard charges.

98ab does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges as per their published fee schedules. 98ab has no control over third-party provider fees. To confirm what charges your payment method applies, check directly with your bKash, Nagad, or bank service.

To bet on cricket on 98ab, navigate to the Cricket section from the main menu, browse the available matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, and click on any match to see the available markets. Select your preferred betting market (match winner, top batsman, over/under runs, etc.), enter your stake in Bangladeshi Taka, review the odds, and confirm your bet. Winnings are credited to your account immediately after the match result is settled.

98ab offers a wide catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The slots library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, jackpot slots, and cluster-pays games. Each game listing displays its RTP percentage and volatility rating so you can choose based on your play style and budget. New titles are added regularly across all major providers.

Yes. 98ab is fully optimised for mobile play on both Android and iOS devices. The entire game catalogue — including cricket betting, live casino, slots, and crash games — is accessible through any modern mobile browser without requiring a separate app download. The mobile interface automatically adjusts to your screen size, and bKash and Nagad deposits work natively on mobile, making it the most convenient way to play from anywhere in Bangladesh.

RTP (Return to Player) varies by individual slot title on 98ab. Most slots in the catalogue have an RTP between 94% and 98%, with the majority of Pragmatic Play and NetEnt titles sitting above 96%. The specific RTP for each game is displayed on its information page before you play. 98ab does not modify the RTP figures provided by game developers — they reflect the original certified values from each provider.

Yes. Crash games available on 98ab, including Crash Goal, use provably fair algorithms where each round's outcome is determined by a cryptographic seed that can be independently verified after the round ends. This makes it mathematically impossible for the platform to manipulate individual outcomes in real time. You can verify the fairness of any completed round through the game's built-in provably fair verification tool.

98ab offers a welcome bonus to newly registered and verified players who make their first qualifying deposit. The bonus amount and percentage match are subject to current promotional terms, which are published on the Promotions page within your account. New players from Bangladesh should check the Promotions section after completing KYC verification to see the latest offer, as welcome bonus terms are updated periodically.

Wagering requirements on 98ab bonuses specify how many times the bonus amount must be wagered before winnings derived from the bonus can be withdrawn. The exact multiplier varies by promotion and is clearly stated in each offer's Terms and Conditions before you claim it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in qualifying bets before requesting a withdrawal of bonus-derived winnings.

Yes. All bonuses on 98ab carry an expiry period, which is stated in the specific promotion's terms. Typically, welcome bonuses and deposit match bonuses must be used and wagering requirements met within 7-30 days of the bonus being credited. If the wagering requirement is not completed within the stated validity period, the bonus and any associated winnings are forfeited. Check each promotion's terms carefully before claiming.

98ab periodically offers free spins as part of promotional campaigns, seasonal events, and deposit bonuses. Free spins are typically tied to specific slot titles from providers like Pragmatic Play or NetEnt and may carry their own wagering requirements on any winnings generated. Check the Promotions section of your account regularly, especially around Eid, Pohela Boishakh, and major cricket tournaments such as the BPL and T20 World Cup, when special offers are most frequently available.

98ab rewards regular players through an ongoing loyalty programme where activity across all game types — cricket betting, slots, live casino, and crash games — contributes to your loyalty status. Higher loyalty tiers unlock benefits such as improved withdrawal processing times, higher deposit limits, personalised bonus offers, and dedicated account management. Full details of the current loyalty programme tiers and reward thresholds are available in the Promotions section of your account after logging in.

98ab is a safe and secure online gaming platform that uses TLS/SSL encryption to protect all data transmitted between your device and its servers. Player funds are held separately from operational funds. Account security features include password protection, two-factor authentication, and KYC identity verification. All financial transactions are processed through established payment partners including bKash, Nagad, and major Bangladeshi banks.

98ab protects your personal data using SSL encryption, secure server infrastructure, and strict internal access controls. Your personal information is used solely for account management, identity verification, and fraud prevention purposes and is never sold to third-party advertisers. Full details on how 98ab collects, stores, and processes your data are outlined in the Privacy Policy available on the website.

The minimum age to register and play on 98ab is 18 years old. This is a strict, non-negotiable requirement enforced through mandatory KYC identity document verification before any real-money deposit is processed. Any account found to belong to a person under 18 will be immediately closed and all associated balances forfeited. 98ab has a zero-tolerance policy on underage gambling.

To self-exclude from 98ab, log in to your account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Select your preferred duration (3 months, 6 months, 1 year, 5 years, or permanent) and confirm. The exclusion takes effect within minutes. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and your username, and the support team will process it immediately.

If you feel gambling is becoming a problem, the most important step is to act now rather than wait. 98ab offers immediate self-exclusion, deposit limits, and session time limits — all accessible from Account Settings without contacting support first. You can also email [email protected] with the subject 'Responsible Gaming Support' for confidential, non-judgmental assistance from our trained team. For professional counselling, Gamblers Anonymous and BeGambleAware offer resources accessible from Bangladesh. For more detail, visit the Responsible Gaming page.